We move the quietly important.
Empire is a family of sixty cars and forty drivers, kept to one standard for twelve years running. We are not the largest car service in New York. We are the one your concierge phones first.
A single car, and a phone.
Empire began in a one-bedroom apartment in Valley Stream, with one black Lincoln and a phone that rang at four in the morning. The first passenger was a hospital surgeon who had missed her shuttle. The second was her colleague. By the end of that first year, both had become regulars and had recommended us to forty more.
Twelve years later, we still answer the phone. The fleet has grown — sixty vehicles, two operations centers, a dispatch team that never closes — but the rule that built us has not.
The four rules we will not bend.
The number quoted is the number paid.
No fuel surcharge. No surge. No "additional waiting." If the meter would have run higher than your quote, that is our concern, not yours.
The car arrives before the passenger.
Standard practice is to be on-site fifteen minutes before pickup. We pay the parking. You pay nothing for our preparation.
The chauffeur stays as long as it takes.
A delayed flight is not your fault. A meeting that ran long is not your fault. We bill the hours we agreed to, not the hours circumstance demanded.
The dispatcher is a person with a name.
When you call, you reach Maria, or Devon, or Aman. They know your address, your usual vehicle, and your preferred chauffeur.
Arrive in the manner you intend.
Reserve in under two minutes. Confirmation in sixty seconds.
Reserve now